Welcome to GlamDancewear’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As your trusted partner in dance, we aim to provide clear and helpful information to support your passion. Below, you’ll find answers to common queries based on our menu offerings and website content.

Product Questions

What types of dance shoes and wear do you offer?
We specialize in a wide range of dance products, including ballet shoes, ballroom shoes, Latin & salsa shoes, contemporary shoes, dance costumes, catsuits, unitards, dance accessories, bags, and more. Our menu features categories like All Dance Shoes, Children’s Ballroom, Dance Fitness, and Dance Gifts, catering to dancers of all ages and styles.
Are your products suitable for beginners and professionals?
Yes! Our products are designed for dancers at every level, from beginners to professionals. We offer high-quality gear that combines style, comfort, and performance, ensuring you look and feel your best whether in class, competition, or performance.
Do you have products for children?
Absolutely! We have a dedicated section for Children’s Ballroom, Latin & Salsa Shoes, as well as dance costumes and accessories tailored for young dancers. Our items are crafted with the same attention to quality and fit as our adult products.

Shipping and Delivery

Where do you ship to?
We ship worldwide, excluding Asia and select remote areas. Based in Oxford, UK, we use reliable carriers like DHL, FedEx, and EMS to deliver to most countries efficiently.
What are your shipping options and times?
We offer two shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx. Orders are processed in 1-2 business days, with delivery in 10-15 days after dispatch.
– Free Shipping: Available for orders over £50 via EMS. Processing takes 1-2 days, and delivery occurs within 15-25 days after dispatch. Please note that times may vary slightly by location.
How can I track my order?
Once your order is processed, you’ll receive a confirmation email with tracking information. This allows you to follow your order’s journey right to your doorstep.

Returns and Exchanges

What is your return policy?
We accept returns within 15 days of delivery. If your items aren’t quite right, simply contact our customer service team at [email protected] to initiate the process. We want you to feel confident and comfortable in your gear!
Are there any conditions for returns?
Yes, returned items must be in original condition with tags attached. We recommend checking our full return policy on our website or contacting us for specific details.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the utmost security.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

General Support

How can I contact customer service?
For any questions or assistance, email us at [email protected]. Our team is based in Oxford, UK, and we respond promptly to help with delivery issues, product queries, or any other concerns.
Do you offer support for dance events or bulk orders?
Yes, we’re happy to assist with bulk orders for dance teams or events. Contact us directly, and we’ll work with you to ensure timely delivery and competitive pricing.

Thank you for choosing GlamDancewear! We’re here to support your dance journey every step of the way. If you have more questions, don’t hesitate to reach out.