At GlamDancewear, we’re dedicated to ensuring your dance journey is as seamless as possible. Our Shipping and Returns policies are designed with your convenience in mind, allowing you to focus on what truly matters—your performance.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Delivery Timeframe Cost Carrier
Standard Shipping 10-15 business days after dispatch £12.95 DHL or FedEx
Free Shipping 15-25 business days after dispatch Free for orders over £50 EMS

Please note: These timeframes are estimates and may vary due to factors beyond our control, such as customs processing times or seasonal delays.

International Shipping

We ship globally, with the exception of some Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We want you to be completely thrilled with your GlamDancewear purchase. If you’re not satisfied, our straightforward returns process ensures a hassle-free experience.

Our Returns Policy

We accept returns and exchanges for most unworn, unwashed, and undamaged items with original tags attached within 15 days of you receiving your order.

Important Exception

For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:

  • Dance Briefs
  • Catsuits & Unitards
  • All other intimate apparel

All sales of these items are final.

How to Initiate a Return or Exchange

Step-by-Step Process:

  1. Contact Us: Within 15 days of receipt, email us at [email protected] with your order number and product details.
  2. Receive Instructions: Our customer service team will respond within 2 business days with a Returns Authorisation Number and shipping address.
  3. Ship the Item: Pack the unused item(s) in original packaging with a copy of your order confirmation or note with your Returns Authorisation Number. We recommend using a tracked shipping service as you’re responsible until it reaches us.
  4. Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 5 business days.

Return/Exchange Request Email Template

To make the process easier, you can use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GlamDancewear Team,

I would like to request a [return/exchange] for an item from my recent order, Order #[Your Order Number], placed on [Date of Order].

The item I wish to return/exchange is:

  • Product Name:
  • Size:
  • Colour:
  • Reason for return/exchange:

I have read and understood the returns policy. My preferred resolution is:

[ ] Refund to original payment method

[ ] Exchange for Size: [Requested Size] of the same product

[ ] Exchange for a different product: [Product Name & Code if known]

Please provide me with a Returns Authorisation Number and the shipping address for the return.

Thank you,

[Your Full Name] [Your Email Address] [Your Order Number]

Refunds

Timing:

After we receive your return, please allow 5 business days for us to process it. Once processed, it may take additional time for the refund to be reflected in your account, depending on your payment provider’s policies.

Refund Methods:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be issued to the original card used for payment. This typically appears within 5-10 business days after processing.
  • PayPal: Refunds will be issued to your original PayPal account. This is usually reflected within a few business days.

Please note: The original cost of standard shipping (£12.95) is non-refundable. For orders that qualified for free shipping, a deduction may be made from your refund to cover the outgoing shipping cost we incurred.

Exchanges

To exchange an item for a different size or colour, please follow the return process above. Once we receive the original item, we will ship your requested replacement. If the new item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and photos of the product and/or packaging. We will cover the cost of return shipping and swiftly send you a replacement or issue a full refund.

Contact Us

If you have any questions about our Shipping & Returns policy, please don’t hesitate to contact our customer service team at [email protected].

Thank you for dancing with GlamDancewear!

The GlamDancewear Team